Follow play from check-in through rating, pauses, moves, and closeout without breaking continuity. One coherent record, regardless of how the floor moves.
Find the Player
Locate the player instantly, see their current context, and anchor the session. The operating surface is built for speed, not data entry.
Find any player across the casino by name, card ID, or phone. Keyboard shortcut gets you there without leaving the floor view.
Quick access to the players you just worked with. No re-searching between actions.
Start the session. The visit records arrival time, gaming day, and anchors everything that follows.
Assign the player to a table and seat. The session record begins here — not from a blank form.
Rate Live Play
Open a rating when play begins, capture average bet as it develops, pause when the player steps away, close when the session ends. Duration auto-calculates with pauses excluded.
Theoretical win computes from the session data — table, game, average bet, and actual play time. The rating slip is not a report filed afterward. It is a live record managed in motion.
Create a rating slip when play begins. Table, seat, and game are already set from the session context.
Record the player's average bet as play develops. This drives the theoretical win calculation.
Player steps away? Pause the rating. Play duration stops accumulating. The session stays open.
Resume when the player returns, or close when play ends. Duration auto-calculates with pauses excluded.
Continuity
Table moves, pauses, breaks, returns — the system treats it as one continuous session, not disconnected fragments patched together after the fact.
Player moves from one table to another. The session carries forward — one continuous record, not two disconnected slips.
Sessions survive breaks. Pause when the player steps away, resume when they return. Play time adjusts automatically.
Returning player? Begin the new session with context from the last one. No re-entering information the system already has.
A player who checked out and returns the same gaming day can continue the visit chain. The system sees it as one visit, not two.
Player Context
Active session handling and longer-term player context are connected. Every session adds to the player picture — not as a profile page, but as operational history.
PLAYER 360
Identity, sessions, financials, loyalty, and filterable interaction timeline — one screen
Every visit, every rating slip, every table — connected back to the player over time.
Buy-ins, cash-outs, and cash velocity — visible in the context of active sessions.
Filterable chronological log of everything that happened with a player. Audit-grade context.
Session value, engagement frequency, reward activity — the player picture, not just the current seat.
Floor Reality
The system handles the operational mess of a live casino floor without breaking the record. Unidentified players, imperfect starts, returning context — all accounted for.
A player sits down before being identified. The system can track the session and attach the identity later.
Not every session begins with a clean check-in. The system accommodates operational disorder without breaking the record.
Player status — blocked, alert, or monitored — surfaces during session handling, not after the fact.
Session tracking is one operating loop. The system supports three more.